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Manager, UX Research

Date: 27-Jul-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.




  • As UX Research Manager, you will coordinate research planning, work closely with designers to design, and execute research studies according to research best practices, and in a timely fashion.


  • You will use a variety of user testing methodologies to reveal actionable user insights for leadership, designers, and product teams.


  • You are comfortable working with data, from gathering and analysis through to design and presentation.


  • Plan and execute research studies as moderator, observer and/or notes-taker where needed.


  • Generate test reports to be presented to internal stakeholders within agreed timeline.


  • Work closely with research team members to continuously improve and ensure quality of our research studies, research standards and practices.


  • Support day-to-day research operations and manage research findings database.





  • Degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Information Science, related field OR equivalent practical experience.


  • 2-3 years’ experience in designing and executing research studies including moderation, data collection, analysis, and final reporting to stakeholders.


  • Familiarity with research some of the tools (e.g. Lookback, Optimal Workshop, Eye Tracker and video recording equipment for both desktop and mobile testing) for conducting and analyzing research.


  • Experience in handling logistics for and scheduling needs of design research studies.


  • Experience in ascertaining research context and requirements based on research objectives.


  • Experience uncovering design trends and patterns based on information gathered.


  • A strong self-starter who is curious, resourceful, adaptable, and willing to learn.


  • Effective interpersonal, communication and collaboration skills.


  • Powerful written, verbal, and visual communication skills, and demonstrated the ability to use communication skills to problem-solve.


  • Excellent organizational, time management, and prioritization skills.


  • Self-directed and takes initiative in tackling problems.


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.