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Manager, Governance & Quality Assurance (Agency Contract)

Date: 15-Jun-2019

Location: Singapore, Singapore

Company: Singtel

Realise your full potential with Asia's leading communications group. While we take pride in our 140-year heritage, our philosophy is to always look forward and evolve. Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA. Come be a part of our dynamic organisation as we create the infocomms landscape of the future.



This is a 1 year agency contract position.


This role is required to undertake consulting, and quality assurance planning and execution across Singtel Group IT to support execution of IT Governance strategy and standards; Accountable for planning,  executing multiple key projects or all in order to enable governance and quality assurance within Singtel Group IT.


Excellent communications and people management skills are mandatory for this role. Project management, service management, and/or change management experience will have an added advantage. The successful candidate must be detail-oriented, able to work on multiple tasks with conflicting priorities and have working experience in a medium to large sized matrix organization.



  • Understand and drive adoption of Group IT Methodology - Project Management Methodology, Solution Delivery Methodology, Organisational Change Management Methodology, Service Management Methodology, Quality Management, and Testing methodologies.
  • Provide advisory to Group IT resources on best practices and governance relating to SDLC and Service Management
  • Collaborate with relevant parties to ensure Quality Assurance and perform Quality Control for selected projects.
  • Oversee internal audit of quality management and compliance of standards approved by top management
  • Perform gap analysis to identify areas of improvement for our existing methodologies.
  • Continue to improve existing methodologies to achieve operational excellence using Lean Six Sigma and other tools
  • Coach on department processes, templates, tools, standards
  • Build relationships with internal & external stakeholders and resolves any issues associated with the execution of the role


The ideal candidate should have/ be:

  • Degree in Information Systems or equivalent
  • PMP, PGMP or PRINCE2 Certified (preferred)
  • 3+ years in a project/program management role delivering IT-based projects, in accordance with PMI standards and based on standard SDLC methodology
  • 3+ years in governance, quality assurance, audit function
  • Project/program management knowledge from telecommunications environment or online/internet provider
  • Analysis skills, experience with data
  • Producing standard IT project management deliverables (including project schedule in MS Project)
  • Competent user of Microsoft Project, PowerPoint, SAP, Visio & Word
  • Expert user of Microsoft Excel
  • Adaptable/flexible attitude
  • Influencing and conflict resolution
  • Experience in working with cross-functional and regional teams
  • Excellent verbal and written communication skills
  • Excellent attention to details
  • Self-motivated and independent thinker
  • Team player
  • Great leadership and people management skills
  • Detail-oriented and highly organized
  • Sense of urgency and commitment to deliver
  • Natural problem-solving inclination


Let’s shape a better world through technology. Join us to lead the change.

Note to Recruitment Agencies

In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements. Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.

Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.

The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).


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