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Manager, Cloud Services Management

Date: 16-Jul-2021

Location: Singapore, Singapore

Company: Singtel Group


Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.


Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020



The role of the Tenant Service Operations Manager is to assist Tenants of the Network Function Virtualization Infrastructure (NFVI) with the full lifecycle implementation of the Tenant Service, from Day 0 onboarding of the Virtual Network Function to Day 2 Operational support for the Tenant Service after it is commissioned.





Tenant Onboarding

  • Assist Tenants for feasibility studies to transition to VNFs
  • Participate in Tenant tender evaluation
  • Assist to run Tenant Virtual Network Functions (VNFs) PoCs in the Network Function Virtualization Infrastructure (NFVI)
  • Guide Tenants to onboard VNFs to the NFVI
  • Plan and coordinate interoperability testing between VNF & NFVI
  • Assist Tenant VNFs to perform User Acceptance Testing on the NFVI


Tenant Service Operations

  • Responsible for supporting the daily operation of servers (HW & SW mainly in Linux OS) and storage systems to ensure that there is sufficient capacity to keep the Tenant Services running
  • System and Platform Patch loading, implementation of software and hardware upgrades
  • Perform and coordinate disaster recovery activity expeditiously in times of service disruptions so as to minimize service downtime and revenue loss. 
  • May need to work outside normal working hours to carry out upgrades and patch loading as such activities may disrupt services.



The Ideal Candidate should have/be:


  • A good engineering or computing degree  
  • Knowledge on Virtualization, Cloud computing and OpenStack
  • 3 years working experience on projects relating to VMware, OpenStack or other virtualization related technologies
  • Basic knowledge on Linux Operating System & IP Networking fundamentals
  • Certification in Red Hat OpenStack, VMWare, CCNA / CCNP
  • Project Management Professional





We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.