Market Intelligence Officer

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a part of something BIG!

We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.

Make an Impact by:

• Follow script to execute telephone interviews/ survey with customers for mobile, broadband and TV products.
• Take detail remarks during the interview and recording them on a template.
• Transfer recorded data onto a cloud based research platform.
• Forward customer complaints to research Manager/research associate.

Skills for Success:

• At least Diploma in Business Admin or relevant course. 
• Preferably with at least one year working experience in customer service or contact centre.
• Entry level applicant are also encouraged to apply.
• Customer oriented with good interpersonal and good communication skills in English.
• Able to identify customer's needs through conversation.
• Ability to learn quickly and work in a fast-paced environment.
• Computer literacy in MS Office.
• Self starter, and willingness to learn new things.

Rewards that Go Beyond: 

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka. 

Your Career Growth Starts Here. Apply Now!