NOC Manager - Melbourne

Optus’ Network Operations Centre (NOC) Managers play a pivotal role in leading our network monitoring and incident management operations.

Working on site at our coprarate head offices, this represents a unique opportunity to coordinate and lead a team of Network Engineers, ensuring flawless service delivery and network stability across our outstanding infrastructure. 

The operating environment runs 24/7/365, so this position requires you to be committed to working a rotating roster pattern aligned to same.  

If you're ambitious, determined, and have a proven track record in network operations, this role is perfect for you!

What You’ll Do 

• Manage and align the duties of network engineers throughout the shift.
• Maintain ongoing supervision of all network infrastructure, monitoring systems, and dashboards.
• Address and coordinate the resolution of network incidents, outages, and performance alerts.
• Serve as the liaison between management and NOC engineers.
• Monitor prioritisation to optimise response times.
• Collaborate with leadership to develop training curriculum for NOC technicians.

What You Bring  

• Minimum 3-5 years of experience working in a Network Operations Centre or comparable 24/7 operational setting.
• Solid understanding of network infrastructure, monitoring tools, and incident management procedures.
• Proven ability to prioritise tasks and respond effectively to urgent issues.
• Excellent verbal and written communication skills.
• Leadership capability with a collaborative, team-oriented approach.
• Flexibility to adapt to changing priorities and technological advancements.

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counseling and support services, 24/7 — in-person, by phone, SMS, or video.

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