Sales Contact Centres Campaign Manager

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

We are seeking a dynamic and experienced Sales Contact Centres Campaign Manager to lead and manage the delivery and sales execution of all data-driven campaigns, lead-generated, and organic inbound activities executed via our contact centres (Onshore and Offshore, including messaging) and online sales platforms via digital direct marketing formats - eDM, DM, SMS, and other digital delivery platforms. Please note - this role is a 12 month fixed term contract.

The day to day

• Support All Contact Centre Teams, Consumer Acquisition, Business Acquisition, Business and Consumer Community of Experts, Retention and Acquisition Messaging Teams.
• Build the business intelligence capabilities of the Digital Sales channel, working with other channels and departments across Optus- driving insights to provide a seamless channel-agnostic purchasing experience for its customers and prospects.
• Build and manage channel forecasts of outbound generated activity into sales teams.
• Ensure traffic and campaigns are aligned with Annual Operating Plan (AOP) sales objectives.
• Oversee the implementation of offers within Contact Centres.
• Collate and summarise campaign results data across multiple sources and develop recommendations for improvements.
• Work with Product Marketing and Customer Engagement teams to identify new campaign opportunities using a data-driven approach.
• Provide thought leadership in identifying digital sales opportunities and making business cases to pursue them.

Why you are a fit for this amazing role!

• Extensive professional experience in a sales/marketing or related environment.
• Demonstrated experience in leading significant operations (staff and budgets) and reporting on performance.
• Proven experience in influencing senior management and managing the impact of change.
• Strong capability in continual improvements in cost management and maximising resource utilisation.
• Excellent communication and influencing skills.

What’s in it for you?

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn an MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.