Service Architect, Contact Centre

It starts with YES!

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.

You will provide a high level of technical advice and expertise to support, identify and provide technical solutions and maintain architectural integrity in support of a customer’s account and the Optus account team.

Your day in the life of a Service Architect, Contact Centre at Optus

• Architecture Integrity: Architectural design and documentation of the converged environments as a high level Design Authority
• Customer Experience: Provide the ongoing strategic technical direction to the customer
• Solution Design & Delivery: Responsibility for the design of complex business solutions that integrate all data, voice, video communications and systems components into an effective network
• Technical Support: Assist Customer Delivery teams as required for high-level operational support including architectural views in support or Level 3 fault resolution. This would entail in‑depth knowledge of the networking solution and active participation within problem troubleshooting analysis

Your skills to pay the bills

• Prior experience working in a Senior role within pre-sales/Embedded Architect
• Experience in providing a high level of technical advice and expertise to support, identify and maintain architectural integrity of a deployed customer ICT environment
• Experience in a Managed Solutions environment including maintaining large corporate networks
• Tertiary qualifications in IT or Engineering field , Industry certifications from Cisco, ,Genesys, NICE and Microsoft advantageous
• Eligible to obtain a Baseline / NV1 clearance

Perks we love at Optus

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.