Technical Delivery Specialist

It starts with YES!

At Optus, we don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

The primary function of this role is to provide customers with the highest standard of Change Management by coordination and completion of Change Activities across Customers’ deployed networks and solutions.

Your day in the life of a Technical Delivery Specialist at Optus

• Maintain Customer Engagement through the life of the Customer Request (MAC) from initiation through to closure

• Engaging remotely with customers to identify and understand their requirements – fulfilling service requests, raising in provision system

• Interpret Customer requests to ensure services are delivered correctly

• Provision the appropriate orders through Provisioning or through other Carrier Provisioning systems (including Design and Commercial Preparation activities as required)

• Manage Optus internal workgroups to deliver to customer schedules, involving multiple sites, services or a level of complexity requiring a degree of project-based coordination.

• Manage external Vendors to achieve completion within required timeframes.

Your skills to pay the bills

• Previous provisioning experience as a delivery specialist in Fixed Data & Voice / Internet

• Proven technology/telco product knowledge

• An understanding of change management

• Strong negotiation and influencing skills.

Perks we love at Optus

• 3 days in the office, 2 days remote – with flexible hours to suit!

• Inclusive paid parental leave, up to 14 weeks for the primary care giver

• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’

• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)

• Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.

• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.