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Messaging Engineer

Date: 14-Jan-2023

Location: Singapore, Singapore

Company: Singtel Group

Up to the Challenge

 

What we seek to accomplish together:

Responsible for day-to-day on-premises or/and M365 messaging systems (i.e. MS Exchange, Teams, Lync, Skype, SharePoint, etc) technical support, operations, monitoring, administration, and maintenance in accordance with the project service scope and service level. Where relevant, perform messaging systems service requests, such as configuration changes.

 

  1. Provide technical support to escalations/cases relating to Messaging Systems, and document the escalation and resolution

  2. Provide troubleshooting and technical support via phone, web-based tools, and email.

  3. Tracking and monitoring the progress of all related requests till completion

  4. Messaging log tracking & troubleshooting

  5. Perform basic system administration and process standard service requests relating to Messaging system

  6. Responding to service/server Health monitoring alert from monitoring systems

  7. Perform daily operational procedures on systems including routine check of system availability as well as utilization

  8. Provide support for System patching, and server reboot based on Work instructions

  9. Post Preventive maintenance (OS patching/application) system health check base on work instruction

 

A little about you:

  • Educational Qualification: ITE/Dip in IT and above

  • Years of IT Experience: 1 year or more

  • Must have Skills: knowledge/experiences in Messaging Systems Administration, Maintenance, Monitoring, Troubleshooting and Suppor

  • Preferred Skills:

    • M365 Exchange or Microsoft Exchange 2013/2016 and above

    • Skype for Business 2015

    • Have experience/familiarity with and troubleshooting the following technologies

      • M365 or on-premises Exchange Mail

      • Microsoft Outlook 2013 and above, OWA, SMTP protocol.

    • Windows Server 2012/2016 and above

    • Knowledge of Microsoft AD, Azure AD and/or GPO.

    • Candidates must be customer oriented and know how to handle customers professionally. He/she must be able to work independently and be a good team player.

    • Those with 2 years or more experience in Microsoft Exchange mail systems administration & technical support will be more preferred.

 

 

About NCS Group

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and expertise to harness the best of technology. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

 

Learn more at ncs.co and our LinkedIn Career site.

 

All profiles are handled with highest level of confidentiality.

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.