#Tech Fair - Messaging and Collaboration Engineer, Malaysia

Date: 3 Apr 2024

Location: Malaysia, Malaysia

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.


Be a part of something BIG!


The Engineer of Messaging & Collaboration is responsible for Delivery, Operation Support and Implementation of the End-User Technology (EUT) services to SingTel’s internal stakeholders and users.  Working together with Workspace Transformation Team and Workspace End-User Support Team to deliver quality IT Workspace End-User technology related services by applying Service Delivery approach to ensure consistent and continuous Endpoint solutions and technologies are successfully deployed to meet the Technology Infrastructure (TI) strategic objectives.  Possess strong communication abilities and is able to implement appropriate plans towards achieving those goals. You should be able to address multi-faceted issues effectively and in a collaborative manner.


Make an Impact by:



  • Be responsible for the design, build, implementation, and delivery of scalable Microsoft Office 365 solutions, with a focus on Messaging (Exchange Online), Communication (Teams), Collaboration (SharePoint Online, OneDrive for Business), Endpoint (Microsoft Endpoint Manager, Intune), Office 365 Apps (Power Automate, Insights, Forms, Planner, Stream, Sway, To-Do, etc.).
  • Execute assessment, migration, and implementation plans to deploy Microsoft 365 solutions and migrate environments from on-premises systems to Microsoft 365.
  • Go technically deep across Microsoft 365 services, actively seek solutions to the needs of internal and external customers, communicate trends to management and drive Microsoft 365 product improvements.
  • Review and manage technical requirements and functional business requirements to establish new Microsoft 365 environments.
  • Support the evolution of the Microsoft 365 services through the design and implementation of new service features.
  • Prepare technical documentation on the Microsoft 365 services and related procedures and operations.
  • Ability to work with Project teams representing Messaging support.
  • Participate in 24x7 On-Call rotation to assist the global internal user base.
  • Work daily with requests and incidents escalated by Service Desk
  • Maintain the operational health of the O365 online environments including security, availability, performance, interoperability, and reliability.
  • Provide front-line support of the O365 environment including email gateway, archiving, and backups.
  • Analyse performance of IT Workplace Messaging services. Identify problem areas, deliver solutions to enhance quality of service and to prevent future problems.
  • Provide input to facilitate the negotiation and renewal of maintenance contracts for systems.
  • Review existing processes and security policies for messaging infrastructure and introduce preventative or optimized measures to improve systems quality and resiliency.
  • Prioritize activities to ensure continuity of service and prompt issue resolution.



Skills for Success:


  • Graduate of Bachelor’s Degree course, preferably Information Technology, Computer Science or other relevant fields
  • A minimum of 5 years of experience working in IT, preferably in large enterprise, and at least two years of experience in Microsoft 365 technologies in highly security driven environment, especially
  • Exchange Online (Hybrid), Teams, Sharepoint, End User data management.
  • Exposure to migration projects such as on-premises to the cloud.
  • Experience analyzing, troubleshooting, and providing solutions for technical issues.
  • Experience working with customers on Microsoft 365-specific solutions deployments & support.
  • Good knowledge of SPF, DKIM, DMARC.
  • Management of Microsoft Windows, MacOS, iOS and Android clients
  • Good knowledge of Managed printing
  • Working experience of using ServiceNow
  • Excellent communication skills
  • Amenable to a flexible work schedule, as the need arises


Rewards that Go Beyond:

  • Full suite of health and wellness benefits
  • Ongoing training and development programs
  • Internal mobility opportunities


Your Career Growth Starts Here. Apply Now!


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.