Middleware Lead

Date: 4 Apr 2024

Location: Singapore, Singapore

Company: Singtel Group

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.


We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.


We’re searching for a Middleware Lead to be part of our diverse team of talent here at NCS!


If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!


What we seek to accomplish together:

Project Delivery

  • Manage assigned module activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to module schedules to ensure achievement to overall project completion deadline.
  • Manage the module scope in consultation with PM/PD
  • Establish module milestones and module deliverables in consultation with PM/PD
  • Draft and Review project/module documentation to ensure that it meets customers requirement and conforms to quality management process, standards and procedures to minimise rework.
  • Manage the module implementation and schedules within allocated budget and deadline
  • Escalate and discuss module overrun issues, scope creep, integration issues, resource requirements with PM/PD
  • Work with vendor support to diagnose and rectify technical problems.
  • Manage expectation on handover process to maintenance team


Team Management

  • Manage, oversee and control the efficiency of the day-to-day technical operation of assigned maintenance projects
  • Supporting PM in running the team including covering in absence and ensuring standards of care are maintained
  • Lead the management of all incidents and problems to identify the root cause and implement workarounds or resolutions to bring the incidents and problems to a satisfactory closure
  • Leading the technical team members to ensure that all delegate tasks proceeding according to schedule and requirement
  • Provide the technical team with accurate information about priorities as well as details about assigned tasks
  • Providing technical coaching


Client Management

•    Build relationships with customer representative. Identify areas where we can value add and support them beyond responsibility

•    Negotiate with customer representative on change request effort, schedules and prioritize changes based on business needs

•    Clear and open communication with customer representative on project issues include incidents management or clarifications


A little about you

  • Must have experience with IBM MQ.
  • Must have experience in at least 1 SDLC project.
  • Experience in Unix or Linux is advantageous.
  • At least 5 years of software /application development experience
  • Degree in Information Systems, Computer Science, or Engineering 
  • Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
  • Proficient in written and spoken English
  • Only Singaporeans need apply


As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future. 

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.


About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.


We’re here to make the extraordinary happen.


Find out more at ncs.co and our LinkedIn career site.


We handle all profiles with the highest level of confidentiality.