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IT Operations Analyst (Perm) (Middleware)

Date: 19-Jun-2022

Location: Singapore, Singapore

Company: Singtel Group


The Middleware Operator is responsible for providing IT services, maintenance and technical support in projects.


Key Roles & Responsibilities

  • Perform maintenance and support to client in product specific (IBM MQ) in a technology/industry specialty.
  • Perform troubleshooting, incident response, and resolve technical problems in timely and accurate manner in accordance to client’s SLA.
  • Assists in delivery of high-quality solutions to client in response to specific business requirements.
  • Use tools to analyse and implement portions of a client’s solution.
  • Develop technical skills and absorbs professional knowledge quickly.
  • Perform assigned technical tasks including study, analysis, programming, product installation, test and system integration.
  • Possess specific product-, technology- or industry-related specialised skills and works with proposals, requirements, designs, implementations and production projects/engagements.
  • Be aware of the future pipeline and keep yourself current in the latest middleware technologies


The Ideal Candidate Should Have/ Be

  • Comfortable working shifts (8-hour or 12-hour) dependent on roster for 24x7 coverage.
  • Prefer to have experience in at least 1 SDLC project.
  • Good to have experience with IBM MQ.
  • At least 1 year of software /application development experience
  • Minimum IT Diploma in Information Systems, Computer Science, or Engineering 
  • Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
  • Proficient in written and spoken English