Network Engineer
Date: 2 Apr 2024
Location: Singapore, Singapore
Company: Singtel Group
Responsibilities:
- Provides level 1.5 Centralize technical support (Network, Cyber and Server) for all NCS clients
- Participate in maintenance standby duty to cover 24x7 support on rotational basis pre assigned by the team lead (L2)- a must
- Ensure SLA Level is achieved every single fault case.
- Ensure escalation is carried out when a fault call is beyond the knowledge of L1.
- Attend to daily call assignment when not in standby during office hours.
- Perform weekend or after office hours duty though not on standby if required.
- Attend to preventive maintenance not limited to hardware inventory.
- Follow up case from opening till closure.
- Update incident tickets properly and promptly.
- Get certifications required to support key customers.
- New assignment by Ops manager or TSM when needed.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 1 year of experience in network engineering or network maintenance roles.
- Strong understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing protocols.
- Experience with network hardware from vendors such as Cisco, Juniper, Palo Alto, and Arista.
- Experience with network monitoring and management tools, such as Nagios, SolarWinds, or PRTG.
- Has basic Cisco and Alcatel switches/routers/wireless knowledge
- Has basic network troubleshooting skills on layer 2 and layer 3
- Excellent troubleshooting skills and attention to detail.
- Strong communication and interpersonal skills, with the ability to interact professionally with team members and stakeholders.
- Certifications such as CCNA, CCNP, or equivalent are a plus.