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Online Sales Operations Executive

Date: 13-Nov-2020

Location: Singapore, Singapore

Company: Singtel

Online Sales Operations Executive 

  • Inventory management for all eshop portals, including virtual inventory process during presales and major launches.
  • Validate daily online fraud reports and document verifications.
  • Manage escalations and work with cross department on customer related issue resolution    
  • Manage and flag trending incidents on Shopify and RRP to ensure all cases are closed with resolution to customers, and incident logged on systems.
  • Manual callback to customers and order firing for issues arising from online sales.
  • Manual intervention of orders e.g. stuck orders, orders that failed, MNP rejections.