Operations Manager, Video Intelligence

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

As a Operation Manager, you shoud be familiar with and understand the project maintenance and operation management process.

What will you do? 

• Respond to customer issues, communicate with users and resolve them within the specified time
• Response to any incidents in the system, manage and work with the team to resolve the issues
• Ability to provide on-site support and management during regular system updates
• Ability to manage and follow up new onboarding events in the system
• Provide on-site support and management during regular system updates
• Troubleshoot issues on systems independently
• Provide operating guidance, training and troubleshooting documents to internal and external parties
• Provide technical insights for the design and implementation of solutions
• Support and manage project onboarding
• Provide and manage necessary testing of the system
• Provide and manage system related documents

The ideal candidate should possess: 

• Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent
• Minimum 3 years in software development industry or server infrastructure setup
• Familiar with the Java programming development language, and experience in Go development is a plus.
• Experience with at least two of the following Virtualisation Technology/Platforms: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack
• Experience with cloud orchestration, configuration management and auto-scaling techniques 
• Thorough knowledge of networking, routers, switches, and WiFi setup.
• Hands on experience in deploying ceph using different file system such as object storage, rbd, cephfs storage
• Good knowledge of storage technologies, such as NAS, SAN, SDS
• Experience with automation tools such as Salt/Chef/Puppet/Ansible
• Experience with load balancing setup for TCP/IP, HTTP, DNS, routings.
• Experience in using software version control
• Knowledge of IT security standards, for instance from CIS or IM8.
• Experience in IT security policy management and enforcing IT security
• Knowledge of computer hardware components and ability to restore faulty servers to working condition.
• Experience in coding or scripting languages such as bash, windows batch script, powershell, perl, python, etc.
• Ability to install, use and configure various Linux Operating Systems, such as Redhat, Ubuntu, CentOS

Good To Have 

• Certified Kubernetes Administrator, Network+ Comptia, CCIE, CCNP, Microsoft MCSE: Cloud Platform and Infrastructure, VMware VCP7 CMA, Redhat/Linux Certifications

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

Together, we make the extraordinary happen.