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Operations Manager

Date: 01-Jan-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

 

Responsibilities:

  • Carry out engineering planning (both pipeline and cable network) to support infrastructure project.
  • Manage a team of staff to plan and ensure timely implementation of underground fibre and pipe as required by customer and in accordance to required timeline.
  • Manage contractor to ensure work are appropriately scheduled and carried out in order to meet customers’ requirement. This includes monitoring of daily schedule and accounting for actual work carried out for cable pulling and terminations
  • Track and analyse the performance of fibre and pipe contractors in accordance to the penalty and incentive framework and take appropriate actions if the contractors’ performance do not meet the expected performance target.
  • Ensure any pipe related issues are resolved in accordance to guidelines. It can be resolution for pipe block, congested pipes or rerouting of cables.
  • Coordinate with various stakeholders (contractors, customers and service partners) to deliver service on time.
  • Budget management for Operating Expenditure and Capital Expenditure for the department. Continuous monitoring to ensure prudence in expenditure.
  • Manage and upkeep the network inventory record up to date.
  • Monitor and Analyse network data, provide statistic report and trigger pro-active top up to the pipeline/cable capacity.
  • Implement initiates, new automation process to reduce manual works (eg. via RPA) and improve customer experience.
  • Assist in documentation of new processes and procedures to improve team efficiency.
  • Perform any other ad-hoc duties as per assigned by supervisor.

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

 

 

The Ideal candidate should possess:

  • Bachelor of Engineering. 
  • Fresh Graduates are welcome to apply.
  • 1 Year of Project Manager experience.
  • Have knowlege in Fiber Technology and Access & Transmission Technology.
  • Good inter-personal and people management skills.