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Ops Support Exec, Biz Delivery Support

Date: 17-Apr-2022

Location: Singapore, Singapore

Company: Singtel Group

Responsibilities:

To provide helpdesk support service for the IT Application project:

  • ​In-charge of manning the project mailbox
  • Provide advice to users for issue raised
  • Maintain and categorize incident logs in CRM
  • ​​​​​​​Co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA
  • Compile weekly/monthly statistics for reporting​​​​​​​

 

The ideal candidate should possess:

  • Diploma in IT or equivalent
  • At least 1 year of relevant experience in IT
  • Basic knowledge of the systems to perform basic trouble-shooting
  • Knowledge in MS Word & Excel
  • To be seconded to government owned IT operations