Ops Support Exec, Biz Delivery Support

Responsibilities:

To provide helpdesk support service for the IT Application project:

• ​In-charge of manning the project mailbox
• Provide advice to users for issue raised
• Maintain and categorize incident logs in CRM
• ​​​​​​​Co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA
• Compile weekly/monthly statistics for reporting​​​​​​​

The ideal candidate should possess:

• Diploma in IT or equivalent
• At least 1 year of relevant experience in IT
• Basic knowledge of the systems to perform basic trouble-shooting
• Knowledge in MS Word & Excel
• To be seconded to government owned IT operations