Ops Support Executive, EUC & Svc Desk

NCS is a leading technology services firm in the Asia Pacific, partnering with governments and enterprises to advance communities through technology. With a team of 10,000 experts across 49 specializations, NCS offers differentiated and end-to-end technology services, including digital, cloud, platforms, application, infrastructure, engineering, and cybersecurity. For more information, visit ncs.co.

We prioritize a safe and healthy environment for our employees and customers and require all prospective employees to be fully vaccinated.

As a Desktop Engineer/IT Service Desk professional, your role encompasses a wide range of responsibilities aimed at ensuring the seamless functioning of the school's IT infrastructure. The key points to be covered in your job responsibilities are as follows:

End User Support - Client Management:

• Perform troubleshooting for client platform-related problems.
• Respond promptly to incidents, investigate, and provide timely resolutions.
• Handle service requests related to client platforms.
• Monitor the agreed service level, document system configurations, and provide regular reporting.
• Participate in client platform implementation and upgrade projects.
• Follow up with vendors for hardware replacements.
• Manage asset records and user account management (e.g., password creation, reset, and deletion).
• Perform local server administration to facilitate software distribution and patch management service.
• Manage client platform implementation/upgrade projects.
• Ensure deliverables meet service level requirements and propose/implement action plans when required.

• Establish facility management standards/best practices to ensure operational consistency across project/facility management teams.
• Submit progress reports.

ICT Equipment Support:

• Troubleshoot and resolve ICT equipment incidents, set up equipment, and provide support for all ICT-related issues.
• Set up ICT equipment and provide support for all ICT-related issues.
• Update ICT equipment records in the Management System within 3 working days.
• Assist in pushing mobile carts to classrooms.
• Carry out routine and operational scheduled work.
• Regularly build and maintain hard disk images.
• Carry out re-installation (cloning) of desktop images.
• Conduct annual physical stock takes for ICT equipment.
• Install applications/upgrades and ensure that all EUCDs owned by the customers are updated with security patches.

Ideal Candidate Profile:

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering, or equivalent discipline.
• Preferably 1 or more years of related experience in Technology Administration, with some network knowledge as an advantage.
• Proficiency in technology will be an added advantage.
• Independent, resourceful, result-oriented individuals with a "can-do" attitude.

Requirements:

• Willingness to travel and be deployed to different schools (further details can be provided).
• Good communication and interpersonal skills, with the ability to express themselves clearly in both spoken and written English.
• Prospective employees are subjected to the MOE security clearance.
• Meticulousness and ability to multitask effectively.
• Capacity to work well in teams and independently in a fast-paced environment.
• Excellent customer service orientation and people management skills.