Ops Support Executive, EUC & Svc Desk

Responsibilities:

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems 
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.

About us:

• NCS is a member of the Singtel Group and the leading information, communication and technology (ICT) service provider.
• NCS is passionate in delivering the best applications and services to our clients in the various sectors – government, financial and commercial.
• We embrace the company's core values in everything we do.
• We believe that a strong pipeline of talent drives sustainable business success – the right people in the right roles, at the right time.
• We also believe that managing one's career is a partnership. At every stage of your career, you will find many avenues for learning and development.