Ops Support Executive, EUC & Svc Desk

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.
 

As a Ops Support Executive, EUC & Svc Desk, the broad area of your job responsibilities will cover the following:

• Attend to user incident depending what their incident is
• Perform troubleshooting on user laptop
• Raise service request in ITSM portal
• Image and pushing down softwares to machines
• Raise Onboarding form request, VPN / Gomax request and PKI card request
• Managing the ITSM portal to check on incident and service request
• Asset Management
• Preparation of machine beforehand for new user deployment
• Setting up user EUCD set (Monitor & Docking) beforehand user arrives
• Deployment of user machine when  user arrives
• Retrieval of user machine when user leave the agency
• Attend to user incidents remotely over call and skype
• Assist VIP in printing
• VIP secureage issue
• VIP VPN and GoMAX issue
• VIP TechRefresh

Ideal candidate should possess the following:

• Diploma in IT equivalent discipline
• Having 3 - 4 Years hands-on experience in End User Support
• Proficient in as Microsoft Window, Microsoft Office, Microsoft Outlook
• Responsible for the construction, testing, installation, operating & facility management of client platforms to meet agreed business needs
• Providing VIP desktop support
• Experience in Managing, implementation and documentation control
• Ensuring seamless desktop operations processes