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Ops Support Executive, EUC & Svc Desk

Date: 21-Nov-2021

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.
 

As a Ops Support Executive, EUC & Svc Desk, the broad area of your job responsibilities will cover the following: 

  • Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
  • Perform troubleshooting for client platform related problems
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade project.


The ideal candidate should possess:

  • Nitec/Higher Nitec / Diploma in an IT-related discipline
  • Excellent technical support skills
  • Good communication and interpersonal skills
  • Good spoken and written English
  • At least 2 year enterprise desktop support experience in Microsoft Windows / Windows XP,10, Microsoft Office Suite, Lotus Notes, Windows 7, 10, Symantec Ghost/ Cloning Tool
  • A good team player with good communication skills