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Ops Support Executive, EUC & Svc Desk

Date: 15-Jun-2022

Location: Singapore, Singapore

Company: Singtel Group

Will you be part of the extraordinary?

We're guided by our vision of advancing communities, and bringing people and technology together to make the extraordinary happen.  NCS creates end-to-end technology solutions and services clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in Applications, Infrastructure, Engineering and Cyber Security, working on projects that impact millions every day. ​With our passion to innovate, you can tell that we're more than ready to meet the future. Join us and be part of this extraordinary journey too.

 

Your role is only the beginning

At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO , we have comprehensive, built-in, training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together. Our 5-year Nucleus graduate programme brings together professional coaching and technical expertise to help you attain a Master of Technology with NUS-ISS or industry-recognised Professional certifications. To broaden your perspectives, we also have multiple ‘playgrounds’ that work as Project Teams, Client Tribes, Strategy Groups and Centres-of-Excellence based in Singapore, Shenzhen and Melbourne. And if there are any ideas or projects that interest you, we’re always listening and ready to play.

 

Responsibilities:

  • Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
  • Perform troubleshooting for client platform related problems 
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade project.