Ops Support Executive, EUC & Svc Desk
Date: 21-Mar-2023
Location: Singapore, Singapore
Company: Singtel Group
NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
Responsibilities:
- To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight customers.
- Be available to take calls.
- Prompt response to queries via voicemail / email / fax.
- Accurate assessment/ resolution of problems.
- Provide first level support to troubleshoot and solve technical problems.
- Regular updates for follow up actions & problem status.
- Escalation of problems to second level as per work instructions.
- Work to improve processes where applicable.
- Work with Team Lead to feedback and / or improve processes
Ideal candidate should possess the following:
- Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
- Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
- Must have Skill: ITSM – Information Technology Service Management
- Working Location: Bedok NCS