Ops Support Executive, EUC & Svc Desk

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Responsibilities:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight customers. 
• Be available to take calls. 
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Regular updates for follow up actions & problem status.
• Escalation of problems to second level as per work instructions. 
• Work to improve processes where applicable.
• Work with Team Lead to feedback and / or improve processes

Ideal candidate should possess the following:

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
• Must have Skill:  ITSM – Information Technology Service Management
• Working Location: Bedok NCS