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Ops Support Executive, EUC & Svc Desk

Date: 21-Mar-2023

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.



  • To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight customers. 
  • Be available to take calls. 
  • Prompt response to queries via voicemail / email / fax.
  • Accurate assessment/ resolution of problems.
  • Provide first level support to troubleshoot and solve technical problems.
  • Regular updates for follow up actions & problem status.
  • Escalation of problems to second level as per work instructions. 
  • Work to improve processes where applicable.
  • Work with Team Lead to feedback and / or improve processes

Ideal candidate should possess the following:

  • Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
  • Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
  • Must have Skill:  ITSM – Information Technology Service Management
  • Working Location: Bedok NCS