People and Culture Officer

It starts with YES!
 

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.
 

Reporting to the People Services Manager, you will play a significant part within the People & Culture (P&C) team. Being an integral part of the wider P&C team, this role provides comprehensive information to the organisation and colleagues including but not limited to People & Culture policy responses, handle P&C transactions and records within our Human Resources Information System (SuccessFactors) whilst ensuring 100% data accuracy and compliance, manage Talent Acquisition processes, and system updates and changes.
 

Your day in the life at Optus
 

• Respond expertly, accurately and promptly to enquiries raised by leaders and colleagues via ServiceNow (HR Assist) online ticketing system.
• Accurately analyse and interpret policies and procedures to respond to enquiries, demonstrating curiosity as well as a high commitment to service in seeking clarity and understanding.
• Generate documentation and colleague letters when required.
• Liaise with internal Centres of Excellences including Talent Acquisition, Reward & Recognition, Senior Advisory, People and Culture Business Partners, Directors and Associate Directors as required to appropriately respond to or redirect enquiries.
• Actively provide input into system or protocol/process improvements, including updating and redesigning documentation, reporting etc.
• Recommend and implement improvements in People & Culture administration processes.
• Assist with ad-hoc projects as required.

About you

We would love to hear about your high customer service orientation, your ability to problem solve and drive enquiries to resolution, as well as your ability to work in a fast-paced environment. You will have strong attention to detail and a keen eye for data accuracy and interpretation. A tertiary qualification in People and Culture or a similar Business field is desirable.

Experience in a similar role is crucial to your success as you will support People and Culture initiatives and projects to continue to develop your capabilities, including administrative support for change programs and other works, as well as supporting the broader People and Culture team. Experience within a similar People and Culture operations role, working within a ticketing system across high volumes of diverse complexities would be helpful.
 

Perks we love at Optus
 

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.