Application Support Kenan Engineer

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

We’re searching for a L2 Application Support Kenan Engineer to be part of our diverse team of talent here at NCS India Delivery Center (IDC)!

About NCS India

NCS India Delivery Center (IDC) is an IT services provider for global NCS. We help integrate the core expertise of NCS global group of companies to deliver complete business solutions in the areas of IT Consulting, Managed Infrastructure Services, Application Services and Testing. IDC provides solutions to a variety of industry verticals such as Telecommunications, Education, Taxation, Bank, Travel, Energy & Power, E-Commerce, Finance and Healthcare. We envision to help our global clients across key industries to implement the latest in technology and accelerate their digital transformation journey.

Your role is only the beginning!

As a L2 Support Engineer, you will be accountable for handling incidents and service requests from end-users by following the standard methods and procedures for each application.

What we seek to accomplish together:

• Perform L2 Billing production activities (Plan, monitor, control and manage, etc. for all billing batch jobs in Control-M)

• Take end-to-end ownership and resolve all L2 billing production issues, acting as liaison between other IT teams if required to resolve the production issues

• Track and manage incidents assigned to L2 to ensure timely and effective resolution

• Facilitate mass error root cause analysis to ensure timely follow-up and proper closure of issue

• Proactively seek to minimize production issue or improve billing batch jobs performance (i.e. reduce recurring incidents, improve billing batch jobs run timeliness, etc.)

• Ensure service levels (SLA) for all billing batch jobs, Bill Fallouts, Incidents Resolution, etc. are met

• Provide off-hours support including weekend on rotation

 
A little about you:

• Bachelor's Degree in Computer Science, Information Technology, Management of Information Systems or equivalent
• Minimally 2-3 years of experience in Production Support/Application Support, or equivalent (e.g. infrastructure, development, etc.)
• Possess relevant hands-on experience in Kenan billing modules/application development and support role
• Possess relevant working experience in Unix/Linux, Shell scripts, Oracle SQL
• Knowledgeable in Kenan FX 5.0’s Data Model and Functionality (rating, discounting, bill generation, payment processing and journaling)
• Knowledge in programming language (Preferably C/C++)
• Knowledge in ITIL framework
• Sharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan
• Self-motivator with a positive attitude and with high energy
• Ability to work independently or with minimal assistance
• Proficient in written and spoken English

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

Together, we make the extraordinary happen.  

Learn more about us at ncs.co and visit our LinkedIn career site.