Lead MIM

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Date: 7 Jan 2025

Location: India, India

Company: Singtel Group

Category

Essential for this role

Good to have

Education and Qualifications

IT Degree

 

Work Experience
  • Minimum 6-7 year’ relevant experience in Command Centre operations (Monitoring and MIM)
  • Minimum 2 years work experience as 24x7 shift operations team manager
  • Hands-on experience in applications management or infrastructure operations support
  • Extensive knowledge and experience in 24x7 E2E monitoring of applications and infrastructure
  • Must be willing to work on rotating shifts
  • Telco industry knowledge
  • Work experience in large enterprise with ITSM processes
  • Experience working and collaborating with virtual teams

Technical / Professional Skills

Please provide at least 3
  1. Knowledge of monitoring tools (e.g. Dynatrace, Nagios)
  2. In-depth knowledge on IT service management framework and processes
  3. ITIL V3 foundation certificate
  4. Knowledge of ITSM tools (e.g. ServiceNow)
  1. ITIL intermediate certificate
  2. Technical certifications

 

Non-Technical / Soft Skills
  1. Ability to lead, influence and coordinate resources to achieve results
  2. Proven analytical and problem-solving skills
  3. Autonomous and self-motivated
  4. Excellent communication (verbal and written) skills
  5. Demonstrates initiative and a commitment to continuous improvement
  6. Ability to perform under pressure

 

Other Task-Specific Knowledge

Experience working in a large enterprise with 24x7 IT Operations