Senior Service Manager - Infra
Date: 7 Jan 2025
Location: India, India
Company: Singtel Group
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Education level, knowledge and work/industry experience |
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IT Degree |
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Professional/technical skills |
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15+ years of experience in infrastructure Operations and Platform Engineering. |
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Expert knowledge in the infrastructure platforms and associated technologies |
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Good understanding of the business for where the infrastructure platforms are been deployed |
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Experience in dealing with vendors on technology and services |
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Good knowledge of IT governance and operations |
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Understanding of financial modelling and budget planning processes related to platform hardware, software and services |
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Understanding of project and program management planning and methodologies |
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Experience in managing technical teams |
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Experience in building Infrastructure Business cases which may or may not have positive cash return |
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Experience in creating Statements of Work and other contractual documents for delivery of Infrastructure Technologies and associated services |
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Behavioural (e.g. negotiation skills, presentation skills) |
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Ability to explain complex technical issues in a way that non-technical people may understand |
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Problem solving skills. Ability to analyse complex problems and determine solutions. |
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Demonstrable experience in presenting to business customers and other IT domains |
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Strong influencing skills |
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Innovative thinking capability, with a passion for thinking out of the box and introduction of new technologies |
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Customer service orientation |
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Computer/ IT skills |
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Expert Technical knowledge of below Infrastructure Technologies:
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Use of MS Excel, PowerPoint, Visio |
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Other |
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Interpersonal and leadership skills - collaboration, facilitation, and negotiation skills |