Portfolio Reporting Analyst

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Date: 18 Nov 2024

Location: Sydney, Australia

Company: Singtel Group

It starts with YES! 
 

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. 
 

The Portfolio Analyst will support insights & sophisticated analytics across the credit management journey with a focus on Loss Prevention, including fraud, involuntary churn, and bad debt. This role will be accountable for developing reporting solutions, forecasting, and key insights associated with Loss Prevention metrics and initiatives while also working cross functionally to support, as required, the other areas within the credit management lifecycle including credit risk, collection & recoveries, Hardship, and debt management, across all the Optus portfolios (Consumer, Business, Wholesale, Enterprise). 
 

This will include supporting the wider team across core reporting solutions to manage performance, measurement & effectiveness of key strategies, conducting deep dive analysis to improve decision making, identifying underlying key behaviors/drivers related to involuntary churn, forecasting Bad Debt Expense and involuntary churn as inputs into recurring financial forecasting, devising reporting solutions to support performance management, and generally support the Performance Analytics where required. 
 

Your day in the life at Optus 
 

  • Develop/maintain key performance indicators (financial/operational) and performance management solutions to enable tracking of business performance and drive accountability 

  • Design and build measurement solutions based on requirements and industry best practices using Tableau/PowerBI 

  • Deliver and automate high quality dashboards and reports to present information in a clear and efficient way through engaging visualization 

  • Support the delivery of data driven and actionable insights across the credit management lifecycle that are accurate and have the potential to deliver real value by influencing business outcomes 

  • Develop and standardize templates for insight delivery to increase impact, enable a compelling story flow, and drive end-user ease of use 


Your skills to pay the bills 
 

  • Proven background in data analytics and can design and develop data integration and visualization solutions 

  • Strong knowledge of data and how it drives value, with a clear understanding of data models, data integration architectures and visualization tools. 

  • Experience in modelling, querying, and integrating databases, including relational (SQL), regression, time-series 

  • Adv. SQL experience in manipulating complex and large data 

  • Strong written and oral communication skills and ability to present complex issues in a concise and logical format. 


Perks we love at Optus 
 

  • 3 days in the office, 2 days remote – with flexible hours to suit! 

  • Inclusive paid parental leave, up to 14 weeks for the primary care giver 

  • All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’ 

  • Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University) 

  • Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network 

  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office 

  • Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon! 


Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes! 


At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch. 


For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.