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Assistant Store Manager - Northland

Date: 12-Mar-2023

Location: Preston, Australia

Company: Singtel Group

So, why Optus?

Our vision is to be Australia's most loved everyday brand with lasting customer relationships. By creating unique customer connections, being digital everywhere and delivered by our amazing people. Every role at Optus helps us to achieve our vision. We believe in the value of an inclusive and diverse workforce for our people to build stronger connections within our teams, with our customers and fuel innovation.


About the role

We're looking for an experienced and enthusiastic professional to take the next step in their career development and say YES to a role of Assistant Store Manager at our Northland store located in Preston.


As an Assistant Manager you encourage and empower your team in providing customers with a quality experience in the Optus store! You're the central support person for your store manager that you will work in collaboration with. You know your stuff and help to own an efficient and successful business, whilst developing your organisational and leadership skills. Supporting to improve your team’s performance through dedication to their personal development and through your supportive coaching and mentoring style. Always leading by example and supporting in creating a fun, inspiring and customer-committed atmosphere in the store!


Your responsibilities:

  • Customer Focus through managing service expectations, interactions, issues and outcomes within company guidelines through effective leadership, personal example and team upskilling.
  • Improving Performance through effective development, outlining specific and measurable team objectives, assuming accountability and ownership when store manager is absent.
  • Effective Leadership through being a role model in exemplary work ethics, customer service and alignment to Optus values, personal and team development, rewarding, recognition and celebrating success.
  • Supporting Coaching and Development of highly engaged team based on result and ability, service outcomes, Optus standards and application of effective organisational change.


About you

  • Leads by example through drive and ambition to make the team perform at the highest level of results, providing good outcomes and customer service.
  • Inspiring and highly engaged individual who motivates and encourages others to do their best, builds a welcoming and highly energised atmosphere for customers and team alike.
  • A supportive mentor with ability to coach store team, offering integrity, and building on experience to offer support and guidance.
  • An adaptable individual who can effectively prioritise time and effort in order to maximise results, handle customer outcomes and business expectations.


This isn’t just your next job, this is your chance to have new challenges and opportunities to deliver the best in class every day. We want you to succeed and be thrilled to come to work and commit to investing in you as a person. We remunerate based on performance and continuous value adding. On top of your salary, we offer bonus structure and discounts on Optus products and services. We also pride ourselves on maintaining an outstanding culture. We provide ongoing mentoring, development and career growth opportunities, a great work environment, social events, and health and well-being focus.


To find out more about our culture at Optus, go behind the scenes with our people by searching #OptusLife on LinkedIn.


As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. We have a COVID-19 Vaccination Policy and also require vaccination to enter our workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.


Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.