Principal DevOps Manager

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a Part of Something BIG!  

The Principal DevOps Manager, DDS shall drive the implementation of digitalization strategy for Group Technology and Networks which aims to loosen the IT architecture, increase organisational agility and enable an API driven digital ecosystem for our Network capabilities.   

His/her main responsibility is to lead and deliver the strategic vision of Network As A Service (NaaS) which include various key building blocks such Network Service Bus, Service Orchestration and Service Assurance initiatives. This will include responsibilities such as building up the internal software and platform delivery teams, advocating new technology adoption, product ownership, project management and operation service management for NaaS.  

He/she shall also define the technical architecture for NaaS with alignment to the Enterprise Architecture team and explore new technologies in software development and automation, cybersecurity and cloud computing (hybrid/multi/edge) for incorporation into the solution/architecture for NaaS. In addition, he/she shall manage and align the various teams/stakeholders including top management to remove roadblocks and gather support to ensure the delivery of the various key building blocks for NaaS is cost effective, timely and secure.   

Lastly, he/she is also in charge of the operational excellence for the components of NaaS that are in production. He/she shall ensure that these components are operating reliably in accordance to the networks service level agreement with proactive monitoring and reporting. 

Make an Impact by 

• Define the technical architecture for the various key components in NaaS with alignment to the Enterprise Architecture team. This also includes oversee the compliance of the various components to meet the agreed high availability, performance and security requirements. 

• Research and explore new technologies in software development and automation, cybersecurity and cloud computing (hybrid/multi/edge) for incorporation into the solution/architecture for NaaS to achieve continuous improvement of the platforms/services/products. 

• Manage and align the various teams/stakeholders including top management to ensure the delivery of the various key building blocks for NaaS. 

• Aligning with other internal teams within the organization to ensure that solutions are designed with customer user experience, scale/performance, security and operability in mind. 

• Oversee the operation service management for the components of NaaS that are in production by ensuring that these components are operating reliably in accordance to the networks service level agreement with proactive monitoring and reporting. 

• Manage the change management by ensuring that the software releases are aligned and following the organization’s internal change management and software release and deployment process. This includes using automation to improve the frequency and quality of the software release cycle. 

• Manage the incident management by facilitating and leading the troubleshooting or root cause analysis of platform issues or incidents with own teams and other internal teams. This includes managing the cyber security incidents and the patch management for the various platforms/systems. 

• Participate and support in the Annual Operating Planning (AOP) and strategy for the division and Group Networks. 

Skills for Success 

• Bachelor's Degree in IT/Computer Science/Computer Engineering or relevant discipline 

• At least 10 years of working experience in software delivery for large scale transformational or digitalization projects 

Rewards that Go Beyond 

• Full suite of health and wellness benefits   

• Ongoing training and development programs   

• Internal mobility opportunities 

Your Career Growth Starts Here. Apply Now! 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.