Principal Project Dir, Project Ldrshp

Date: 20 Apr 2024

Location: Singapore, Singapore

Company: Singtel Group

NCS is the leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 66 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS has delivered 3000+ large-scale, mission-critical and multi-platform projects to governments and private sector organisations in Singapore and around the world.

NCS Engineering mandate is to deliver mission critical data driven and edge solutions which will impact sectors in Defence Homeland Security, Public Sector, Communication Media Technology, Aviation, Commercial and Transport.



The Principal Project Director, Project Leadership is responsible for leading, overseeing, managing and implementing multiple IT/ Engineering projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements. Concurrently, you will be required to head the delivery of the homeland and public service group and hold P&L responsibility.

You will also manage project teams across different functional areas and lead pre-sale activities to respond to tenders; managing staff’s training, performance, feedback and morale; taking ownership of staff’s project assignments; taking full accountability of projects’ development milestones; and project financials.




Project & Service Management

  • Review the project lifecycle (initiation, plan, execution, completion)
  • Review project schedules, quality plans, budgets, and communication and risk management plans
  • Manage issues arising out of scope definition and disputes that impacted scope, schedule and cost
  • Manage issues arising from integration of various components of the project, e.g. hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc
  • Manage project financials, ensuring project cost/ revenue forecast is done accurately
  • Oversee the implementation of the project with regard to schedules, budget, manpower and quality
  • Resolve project overrun issues
  • Monitor and report on project management progress to Senior Management and Customer
  • Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage
  • Lead the project and service team on smooth project transition to operation in accordance to customer requirement and processes.
  • Manage project operation and ensure service level is maintained without financial penalty and security incident due to negligent or lack of awareness

Customer/Vendor/ Stakeholder Management

  • Manage contracts and subcontractors
  • Effectively engaged stakeholders in project decisions and execution
  • Build long-term customer relationships by anticipating and exceeding customer’s expectation
  • Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development

  • Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Sales Manager(s) for development of that opportunity
  • Participate in tenders and contribute to tender proposal, provide inputs in project delivery effort, risks and review compliance to tender requirement
  • Be involved in pre-sale activities and provide leadership to the project team to ensure proposals/enhancements are fully analysed and evaluated for benefits and cost

Team Management

  • Participate in leadership activities and providing performance feedback and developmental coaching
  • Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management 
  • Build, lead and motivate a high performing team with innovative culture
  • Lead, guide, manage and motivate the projects’ team members in delivering quality project works, manage project exceptions and delighting the customers
  • Plan for optimal use of resources across teams comprising Project and Technical competencies
  • Manage performance review of team and maintain open communication with team for feedback on continuous improvement
  • Plan and develop team members to achieve their individual career development plan
  • Ensure high individual and staff billability


The ideal profile should have / be:

  • Degree in Engineering, Computer Science or equivalent
  • More than 15 years of project management experience
  • Preferably to have experience in the defence and homeland industry
  • Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
  • Able to lead, develop and maintain respectful and trusting relationship
  • Able to travel as and when required
  • Singaporean Only