Process Manager

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Looking for an opportunity to elevate your career? Our internal mobility program is just what you need!

In Singtel Group, we strongly believe that our employees are our most valuable assets and are committed to creating a culture that supports your professional growth. By exploring new job opportunities within the company, you can expand your skill sets, gain exposure to different areas of the business, and build a diverse and fulfilling career.

If you are keen to explore this position or would like to refer a friend, please apply with an updated resume attached. Should you have any questions or concerns, please do not hesitate to reach out to the Talent Acquisition Manager in charge.

This position is responsible to develop and maintain the Business Products suite of processes, drive process KPIs definitions and management, and lead process improvement initiatives.

Make an impact by:

• Responsible for the design, re-engineer, deployment and maintenance of the processes arising from new product launches, enhancement and changes to existing products etc
• Define appropriate processes KPIs with the relevant stakeholders and establish the process performance measurement framework
• Deliver required process artefacts, e.g. TO-BE process documentation, Journey maps
• Monitor process execution and performance outcomes and measure against KPI targets
• Report process performance to management
• Perform business impact assessment of changes requested by stakeholders
• Manage external or internal escalation of process related issues
• Work with relevant stakeholders to identify and prioritize improvement initiatives
• Lead improvement initiatives or changes to achieve targets including redesign of broken processes, use of digital enablers to improve efficiency and effectiveness of processes
• Manage changes from process and/or key system enhancements

Skills for Success:

• Bachelor degree 
• Certified Lean Six Sigma / PMP
• Experienced in leading multiple projects
• Working knowledge of Lean & Six Sigma concepts, design thinking, process and value stream mapping
• Comes with Advanced skills with Excel formulas & data management / Advanced PowerPoint design skills / Process modeling skills
• Ability to engage at Senior Stakeholders level and influence the change agents/leaders
• Ability to build strong relationships with stakeholders
• Good oral and written communication skills
• Ability to effectively facilitate workshops & achieve set objectives
• Strong Leadership qualities as well as the ability to operate with virtual teams based at various locations

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Hiring Manager: Francis Teo

Talent Acquisition Manager: Alan Zeng