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Process Manager

Date: 10-Sep-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.


This position is responsible to develop and maintain the Business Products suite of processes, drive process KPIs definitions and management, and lead process improvement initiatives.


The roles of the Manager include :

  • Responsible for the design, re-engineer, deployment and maintenance of the processes arising from new product launches, enhancement and changes to existing products etc
  • Define appropriate processes KPIs with the relevant stakeholders and establish the process performance measurement framework
  • Deliver required process artefacts, e.g. TO-BE process documentation, Journey maps
  • Monitor process execution and performance outcomes and measure against KPI targets
  • Report process performance to management
  • Perform business impact assessment of changes requested by stakeholders
  • Manage external or internal escalation of process related issues
  • Work with relevant stakeholders to identify and prioritize improvement initiatives
  • Lead improvement initiatives or changes to achieve targets including redesign of broken processes, use of digital enablers to improve efficiency and effectiveness of processes
  • Manage changes from process and/or key system enhancements



  • Bachelor degree
  • Green / Black Belt in Lean Six Sigma
  • Working knowledge of Lean & Six Sigma concepts, design thinking
  • Process and value stream mapping
  • Analytics / Automation technologies such as RPA, AI, data visualization