Process Redesign Manager

At Optus, we believe in connecting people and crafting outstanding experiences. As a member of our Process Centre of Excellence team, you will be key in redesigning, enhancing, and mapping vital processes for the Consumer portfolio. This ensures our brand promise delivers seamless experiences to both customers and colleagues.  

What You’ll Do | Your day to day will consist of 

• Lead consumer portfolio process redesign initiatives to improve customer experience and process performance. 

• Deliver complex, cross‑functional projects from opportunity identification and analysis through solution design, approval, and implementation. 

• Manage project stakeholders. 

• Perform process performance analysis to support data‑driven decision‑making. 

• Provide expert advice on product and process build initiatives. 

• Collaborate with the Process Centre of Excellence team to strengthen Optus processes. 

What You Bring | What makes you perfect for the role? 

• Project management experience. 

• BPMN knowledge and familiarity using Signavio. 

• Lean Six Sigma experience. 

• Proven experience in successfully delivering projects that improve Customer and Employee Experience. 

• Outstanding leadership and great stakeholder management skills. 

• Strong communication and influencing skills and ability to tailor communication styles to stakeholders across all levels of the organisation. 

• Strong analytical skills and the ability to interpret data. 

• Familiarity with telecommunications products.  

• Relevant undergraduate degree in finance, economics, accounting, business, or equivalent experience. 

The good stuff…. | What’s in it for you? 

• Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners. 

• Flexible working arrangements with opportunities to work three days in the office, two days remote or home. 

• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym, and on-site childcare centre. 

• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. 

• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. 

• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. 

• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+). 

• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video. 

• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. 

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.  

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity