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Process & Quality Assurance Consultant

Date: 17-Mar-2021

Location: Singapore, Singapore

Company: Singtel Group

We have a great opportunity for a talented and self-motivated Process & Quality Assurance Consultant to join our team in NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you!

 

Summary:

  •  Participate and be key contributor in driving quality assurance and process improvement programs. 
  • Provide quality assurance services to improve overall delivery quality of NCS projects so as to achieve high level client satisfaction and project profitability.
  1. Support Watchlist Secretariat office operations 
  2. Review and automate watchlist operations
  3. GSQ support for projects under Watchlist - guide/support DL in preparing for watchlist and BRC meetings, capture watchlist meeting decisions and track actions arising.
  4. Conduct internal project audit and contractual audits committed in customer contracts

 

Responsibilities:

 

Support Watchlist Secretariat Office operations

  • Prepare project list for monthly watchlist process
  • Generate monthly project healthbooks.
  • Prepare watchlist report for monthly business review
  • Track watchlist project status movement and call out projects for attention.

 

Review and automate watchlist operations

  • Constantly review the operational procedures for the Watchlist Secretariat Office to improve the efficiency of the watchlist process.
  • Automate the labour intensive steps to improve accuracy and turnaround time
  • Digitalise the process to maintain a single source of truth repository and allow different stakeholders from the business and delivery units to access the info anytime anywhere.

 

GSQ Support for projects under watchlist

  • Provide support to QAL/DL on the Integrated QA process and tools.
  • Work with QAL/DL to have good understanding of the project progress and project situations
  • Guide and support DLs in preparing for watchlist and BRC meetings
  • Capture watchlist meeting decisions and track actions arising

 

Independent Audit/Review

  • Conduct independent audits on projects to verify compliance to defined processes and contractual commitment and make recommendation to close gaps
  • Provide objective report to NCS management and client management (if required).
  • Verify the actions taken by the projects to close the audit findings
  • Track closure of the follow up actions and escalate on aging actions.

 

The ideal candidate should possess:

  • Tertiary education in Information Technology or related field
  • At least 6-8 years of project PM or team lead experience
  • Preferably familiar with NCS project environment in BAS and project management system

  • Project management experience
  • Process and QA management experience
  • Skills in office automation tools (TEAMS, Excel, RPA etc)
  • Analytical, Inquisitive, logical thinking
  • ITIL, ITSM, ISO and related standards and tools
  • Software engineering, Software Development Life Cycle, Agile development

 

Bonus Points:

  • ITIL Foundation Certification
  • PMP certification
  • Auditing certification
  • LEAN Six Sigma knowledge
  • Familiar with NCS and SingTel business