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Process & Quality Assurance Consultant

Date: 16-Feb-2021

Location: Singapore, Singapore

Company: Singtel Group

We have a great opportunity for a talented and self-motivated Process & Quality Assurance Consultant to join our team in NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you!

 

Summary:

 

  • Participate and be key contributor in driving quality assurance and process improvement programs. 
  • Provide quality assurance services to improve overall delivery quality of NCS projects so as to achieve high level client satisfaction and project profitability.
  1. Conduct internal project audit and contractual audits committed in customer contracts
  2. Perform QA manager/support role to support contractual requirements with the customers
  3. Support and facilitate external audits such as ISO20000, ISO9001
  4. Support QA initiatives in alignment to the goals set by the department (Integrated Delivery Method, QA Matters EDM, Learnings repository)

 

Responsibilities:

 

Independent Audit/Review

  • Conduct independent audits on projects to verify compliance to defined processes and contractual commitment and make recommendation to close gaps
  • Provide objective report to NCS management and client management (if required).
  • Verify the actions taken by the projects to close the audit findings
  • Track closure of the follow up actions and escalate on aging actions.

 

Perform QA manager/support role to support contractual requirements with the customers

  • Advise delivery staff on processes, methodologies, templates, tools, etc
  • Review project plans prepared by Project Managers.
  • Conduct Process / Methodology / Tools briefings.
  • Guide team in proper setup in the project management system to enable effective project tracking

 

Support and facilitate external audits such as ISO20000, ISO9001

  • Be audit guide for external certification audits
  • Support auditors and auditees during the audit sessions
  • Clarify and confirm audit findings
  • Guide auditees on the follow-up actions to close audit findings
  • Track to ensure follow-up actions are completed

 

Support QA initiatives in alignment to the goals set by the department (Integrated Delivery Method, QA Matters EDM, Learnings repository)

  • Work with Process Owners to update the process / methodology to incorporate changes, feedback/suggestions, corrective action recommendations from audit findings.
  • Deploy the process / methodology (includes deployment briefings, co-ordinating deployment and reviewing usage)
  • Plan topics and design contents of QA Matters newsletter; organize brownbag sharing sessions etc.
  • Maintain project repository of templates and samples (collect, cleanse, review, publish)

 

The ideal candidate should possess:

  • Tertiary education in Information Technology or related field
  • At least 5 -7  years of QA and Process Audit experiences; project PM or team lead experience for application projects
  • Process and QA support
  • Software engineering, Software Development Life Cycle, Agile development
  • Service Management
  • Analytical, Inquisitive, logical thinking
  • Able to interface effectively with stakeholders in project organisation

 

Bonus Points:

  • ITIL Foundation Certification
  • PMP certification
  • Auditing certification