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Product Configuration Specialist

Date: 06-Jun-2019

Location: Singapore, Singapore

Company: Singtel

Realise your full potential with Asia's leading communications group. While we take pride in our 140-year heritage, our philosophy is to always look forward and evolve. Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA. Come be a part of our dynamic organisation as we create the infocomms landscape of the future.




We are looking for development specialist with development experience in Amdocs Master Enterprise Catalog (MEC). Candidate must possess knowledge in Amdocs CES applications in the Telco industry.


This role is accountable for the delivery of MEC configuration changes. The candidate is required to perform requirement gathering, solution design, development, test support, deployment and production support/Trouble shooting.The candidate must be able to multi-task and work in a fast paced, large, complex, dynamic environment. Given the nature of the business, the candidate must self-motivated, independent and is able to self-manage and prioritise delivery timeline. The candidate may be required to co-work with our delivery partners globally. Strong emphasis is place on providing outstanding Customer Experience to our customers as well as building trust and working relationships across the entire SingTel Group IT.



  • Attend requirement gathering/consult forum to understand business needs
  • Provide solution design to the impacted applications. Solution walkthrough to stakeholders
  • Perform build and test of the changes including creating testing scripts
  • Perform defects investigation and provides fixes for change delivered (Including production)
  • Provide testing support for the application impacted during test
  • Responsible for the timely delivery and quality of change
  • Responsible for the upkeep of application functional specification and solution document
  • Responsible to perform solution and codes review delivered by our delivery partners to ensure quality and compliance to standards
  • Responsible to perform deployment of MEC configuration into DV/UT/PREPROD/PROD together with GIO (Infra/DBA)
  • Ability to keep abreast of the new technologies with a view of implementing them to increase productivity and efficiency of the organization.
  • Manage our delivery partners (outsource vendor) and co-work with them to deliver the change.
  • Support production cutover
  • Manage and deliver urgent changes, includes providing alternative interim solution for short cycle delivery
  • Pepare submission and attend change approval board forum for approval to cutover to production.
  • Manage business escalation


The ideal candidate should have/ be:

  • Tertiary education with Degree in Computer Science, IT, software or computer engineering fields or equivalent
  • Minimum 5 years of relevant IT experience in design and software, preferably with Telco experience
  • Development expertise in Amdocs Master Enterprise  Configuration
  • Experience in Amdocs CES applications (CRM,OMS, ODS, MEC, ABP)
  • Strong in development standards and practices
  • Experience in communicating and influencing at senior management
  • Detailed understanding of the end-to-end software life cycle, operational and support procedures and processes
  • Possess excellent communication, collaboration, presenting and influencing skills, particularly in liaison with internal & external service providers and senior leadership
  • Negotiations skills
  • Possess the ability to exercise independent and effective judgment
  • Strong analytical skills , meticulous, energetic, innovative , able to work well in a team and under pressure
  • Good interpersonal skills, resourceful, take ownership, able to conceptualize, ability to motivate and build high performing team
  • Ability to generate creative solutions for work situations, encourage and embrace new and untested approaches
  • Display a disciplined but flexible approach to problem solving
  • Familiar with : Database- Oracle (SQL Developer/SQL script); OS- UNIX/LINUX/WIN; Language- Java/shell script.


Let’s shape a better world through technology. Join us to lead the change.

Note to Recruitment Agencies

In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements. Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.

Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.

The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).


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