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Solution Designer

Date: 03-Aug-2019

Location: Singapore, Singapore

Company: Singtel

Realise your full potential with Asia's leading communications group. While we take pride in our 140-year heritage, our philosophy is to always look forward and evolve. Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA. Come be a part of our dynamic organisation as we create the infocomms landscape of the future.




The role is accountable for the architecture, support, design, delivery and integration of Customer Care and Billing Systems for Singtel.


This role is accountable for taking marketing/business requirements and Architecture designs, and translate them into cost effective technical, functional, and operational design specifications (with cost and schedule associated) and work/negotiate with Vendor to deliver the solutions all the way through into post go-live.


Strong focus is placed upon providing outstanding Customer Experience as well as building trust and working relationships across the entire SingTel Group IT organisation.




  • Accountable for development and execution of a coherent and aligned Billing and Customer Care delivery strategy, to achieve the in year objectives
  • Ensure that projects undertaken consistently meet all aspects of quality, time and cost
  • Use professional knowledge, experience and technical expertise to respond to questions and facilitate problem solving
  • Retain critical IP in a heavily outsourced environment
  • Develop various sourcing strategies to get the most cost effective outcome from vendors
  • Ensure program/project delivery in accordance with Singtel IT strategic standards
  • Ensure architectural standards, guidelines, policies and best practices for technology and applications


The ideal candidate should have/ be:

  • Tertiary education with Degree in Computer Science, IT, software or computer engineering fields or equivalent
  • Minimum 3 years of relevant IT experience in design and software, preferably with Telco experience
  • Knowledge of NetCracker OSS applications and Amdocs CES applications will be advantageous
  • Experience in managing multiple business stakeholders and vendors
  • Strong understanding of architectural principles and industry standards
  • Experience in delivery in a complex and high pressure environment
  • Strong customer focus with a commitment to delivery of quality services
  • Strong vendor management experience with successful track record of driving to an outcome
  • Knowledge of telecommunication systems, technical and engineering concepts as well as business operations and processes.
  • Ability to keep abreast of the new technologies with a view of implementing them to increase productivity and efficiency of the organization.
  • Demonstrable background in the design, implementation, measurement and tracking of operational key performance indicators
  • Detailed understanding of the end-to-end software life cycle, operational and support procedures and processes
  • Excellent communication, collaboration, presenting and influencing skills, particularly in liaison with internal & external service providers and senior leadership
  • Ability to exercise independent and effective judgment



Let’s shape a better world through technology. Join us to lead the change.

Note to Recruitment Agencies

In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements. Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.

Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.

The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).


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