Product Manager, Fixed Domestic Services

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

• Manage DWMD service and part of Voice and UC service suite which include roadmap planning, product life cycle management, product development and process streamlining/development.
• Drive business growth of the services, identify growth opportunities and drive GTM plans to target key MNCs, Large enterprises and SME segments. 
• Monitor the development of new technologies, assess their value-add potential and applicability for adoption.
• Third Party solution and service assessment, partnership and management for end-to-end GTM offering.
• Conduct regular pipeline reviews with sales and partners to ensure business opportunities follow through, use cases review and lessons to be learned for further sharing.
• Ensure service enablement capabilities to support pre-sales and post-sales processes for delivery and aligning to best market practices and competition.
• Develop and maintain the product life cycle to support each deliverable and outcome, ensuring consistent and effective proactive reporting, tracking, communication, and stakeholder management.
• Work with various stakeholders in Finance, Operations, IT, Sales, Marketing to drive GTM activities and service delivery excellence.
• Drive process automation and cost optimisation initiatives to differentiate customer experience and improve product P&L
• Ensure compliance to IMDA regulatory obligations for Domestic services.
• Manage decline of traditional voice services (eg ISDN), track existing out of contract base and manage churn.

Skills for Success:

• Bachelor in business, Marketing, information technology or related field preferred.
• Minimum 5 years experience in Product management and/or Solutions experience in Voice/UC, DWDM and telco services.
• Voice and Data Communications, API and SDK knowledge.
• Knowledge of technology developments, market trends, and needs of the enterprise business market.
• Strong business acumen and ability to construct and evaluate business case and portfolio performance.
• Ability to work with multiple stakeholders across diverse teams.
• Good problem solving and process management skills.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!