Product Manager (Managed Services)

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an impact by:

• Manage the product and corresponding lifecycle of Singtel’s Managed Services portfolio including managed WAN and SD-WAN solutions.
• Manage the product’s cost structure, roadmap, product positioning, commercial model and product P&L.
• Develop product policies, performance and streamline processes within Singtel. Ensure comprehensive documentation of processes and product specification.
• Provide business case analysis to support new services and customization of existing product offering to meet specific customer needs.
• Plan and develop new product, creating features, capabilities, and establishing pricing and benchmarking to ensure product’s relevance, competitiveness and meeting market needs.
• Work closely with relevant stakeholders to ensure product requirements are well supported and integrated into OSS and BSS systems.
• Enable Singtel’s sales team to upsell services to accelerate customers’ digital transformation efforts.
• Support sales in RFP, RFQ and service teams during deployment (Day 1) and service management (Day 2) phases.
• Review and manage product terms and conditions, partner contract and agreement.

Skills for Success:

• Degree in Business, Marketing, Computer Science or Engineering.
• Minimum 3 years of experience in product management or product development experience, at large enterprises or innovative start-ups.
• Experience in managed services, managed CPE, cloud-based services and/or customized managed services offering.
• Experience in working with major SDWAN brands such as Cisco Catalyst SDWAN (Viptela), Meraki, Fortinet, Silverpeak, Versa, Velocloud and providing Managed Services globally is not a requirement but will be advantageous.
• Interest in developing service and initiatives that promote end-user experience through runbooks, automation and toolkit with stakeholders.
• Keen sense of technology developments, market trends, and needs of the enterprise business market.
• Strong numerical, analytical and problem-solving skills.
• Good written and verbal communications skills.

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