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Product Manager (Software Defined Services)

Date: 11-Jul-2021

Location: Singapore, Singapore

Company: Singtel Group


Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.


Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020



Product Manager (Software Defined Services) has the following responsibilities:
•    Manage the product and corresponding lifecycle of Singtel’s Software Defined services portfolio including managed SD-WAN, cloud-based and edge gateway solutions
•    Manage the product cost structure, cost optimization, roadmap, commercial model and product P&L
•    Manage the product policies, performance and streamline processes within Singtel. Ensure comprehensive documentation of processes and product specification
•    Work closely with all stakeholders to ensure product requirements are well supported and integrated into OSS and BSS systems
•    Provide business case analysis to support new services and customization of existing product offering to meet specific customer needs
•    Understand the market needs, keep abreast of technology developments/trends and competitive situation
•    Plan and develop new products, features, capabilities, product positioning, pricing, benchmarking against competitor to ensure product is relevant, competitive and meet changing market needs
•    Enable technologies and service delivery partners for Singtel Software Defined services, constructing a cost-effective end-to-end service for the enterprise customers
•    Enable sales team to upsell services to accelerate customers’ digital transformation efforts
•    Review and manage product terms and conditions, partner contract and agreement
•    Develop and execute marketing strategies including market segmentation and positioning


The ideal candidate should possess:
•    Degree in Business, Marketing, Computer Science or Engineering degree. 
•    Minimum 5 years of experience in product management or product development experience, at large organisations or innovative startups. 
•    Direct experience in SD-WAN and/or cloud-delivered solutions 
•    Knowledge of telecommunications industry.  
•    Good written and verbal communications skills.
•    Keen sense of technology developments, market trends, and needs of the enterprise business market.
•    Have the drive, energy and commitment to succeed in winning in a competitive market environment.
•    Demonstrable track record of success




We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.