Product Manager - AI Products

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, home and digital solutions.

Optus.ai is our centralised AI, Analytics, Business Intelligence and Data Science function. Our purpose is to accelerate the transformation of Optus with AI. We design, build and operate AI-enabled products, agents and copilots that augment decisions, automate processes and improve experiences across the enterprise.

We're looking for an AI Product Manager to support the development and delivery of AI products within our Customer, Enabling, or Technology product portfolios.

What you’ll do:

Reporting to the Senior Director of AI Product, you'll contribute to the end-to-end product lifecycle for a single product or squad, working within a defined product strategy and be accountable for:

• Supporting product strategy execution and roadmap delivery for a single AI product or squad, aligned to Optus.ai objectives and business goals.
• Contributing to product backlogs by writing clear user stories and acceptance criteria that translate business requirements into actionable development work.
• Conducting user research initiatives including interviews, surveys, usability testing, and behavioural analysis to understand user needs and validate solutions.
• Collaborating with cross-functional squads including engineering, data science, design, and business stakeholders through the product development lifecycle.
• Defining and analysing key product metrics and KPIs to track product health, usage, and business impact, using insights to inform product decisions.
• Participating in agile product development practices, including sprint planning, backlog refinement, and retrospectives to ensure high-quality delivery.
• Building and maintaining stakeholder relationships, gathering feedback from diverse groups to inform product decisions and maintain alignment.

What you’ll bring:

We're looking for someone who's excited by the challenge of building AI products that deliver real value and eager to grow their product craft.

Must-haves:

• 2-4 years of experience in product management roles within technology companies.
• Demonstrated experience supporting product development from concept to launch.
• Experience working with cross-functional teams and contributing to product backlogs, roadmaps, and success metrics.
• Strong commitment to user-centred design with ability to balance user needs, business objectives, and technical constraints.
• Proficiency in product analytics and using data insights to drive product decisions.
• Understanding of AI/ML concepts and ability to work effectively with technical teams.
• Excellent communication and collaboration skills, with ability to articulate product concepts clearly and build stakeholder relationships.
• Analytical problem-solving skills with structured approach to breaking down challenges into actionable solutions.

Nice-to-haves:

• Experience working with AI/ML products or platforms.
• Experience in telecommunications or highly regulated industries.

The good stuff…

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact, and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

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