Product Manager

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

• Manage the product and corresponding lifecycle of Singtel’s Managed Services portfolio including SD-WAN and SSE solutions.
• Manage the product’s cost structure, roadmap, product positioning, commercial model, and product P&L.
• Strengthening the competitiveness of Singtel SD-WAN by enabling both Singtel-led AI initiatives and curating relevant principal-led AI programs for integration into the portfolio.
• Improving the efficiency, scalability, and operational resilience of the end-to-end SD-WAN service by driving automation and embedding AI-Ops into day-to-day business operations.
• Develop product policies, performance and streamline processes within Singtel. Ensure comprehensive documentation of processes and product specification.
• Plan and develop new product, creating features, capabilities, establishing pricing and benchmarking to ensure product’s relevance, competitiveness, and meeting market needs.
• Work closely with relevant stakeholders to ensure product requirements are well supported and integrated into OSS and BSS systems.
• Work closely with key vendors to capitalize on new opportunities, smoothen our Day 1 deployment and Day 2 operations for current customers.
• Enable Singtel’s sales team to upsell services to accelerate customers’ digital transformation.
• Support sales in RFP, RFQ and service teams during deployment (Day 1) and service management (Day 2) phases.
• Review and manage product terms and conditions, partner contract and agreement.

Skills for Success:

• Degree in Business, Marketing, Computer Science or Engineering.
• Minimum 5 years of relevant experience in product management, product development experience or related scope, at large enterprises, or innovative start-ups.
• Experience in managed Customer Premise Equipment (CPE), cloud-based services and/or customized managed services offering.
• Experience in working with major SDWAN / router / SSE brands such as Fortinet, Cisco, Silverpeak, Versa, Cato, Palo Alto, Z-Scaler and providing Managed Services globally is not a requirement but will be advantageous.
• Interest in developing service and initiatives that improve end-user experience through runbooks, digitalization, automation, AI-Ops.
• Keen sense of technology developments, market trends, and needs of the enterprise business market.
• Strong numerical, analytical, and problem-solving skills.
• Good written and verbal communications skills.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!