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Product Manager

Date: 22-Dec-2020

Location: Singapore, Singapore

Company: Singtel


Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.


Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020



The Product Manager (CPaaS) is responsible for the product management of the Communication Platform As A Service (CPaaS), a platform that support enterprise customers to integrate real-time communications to their applications through application programmable interface and connectors to enhance customer engagement as well as improve communication workflows.



  • Conduct due diligence to introduce and productize CPaaS (Communication Platform as a Service) products and services
  • Responsible for market research, competitive analysis, formulate product strategies & roadmap and business case development
  • Develop go-to-market strategies, value propositions and product pricing
  • Develop sales tool kits and solution show cases
  • Creation of user stories and use cases
  • Understanding emerging digital trends and assessing local market impact
  • Drive thought leadership initiatives and speaking engagement
  • Engage analysts and industry influencers locally or globally
  • Drive the adoption of CPaaS; meet and exceed P&L of the services responsible
  • Perform financial budgeting, forecasting, variance justifications, risk assessment


Job Requirements

  • Bachelor’s degree with at least 5 years of relevant working experience
  • An expert practitioner of Agile product development principles
  • Experience launching digital products or services from idea to execution
  • Experience with mobile business and/or CPaaS
  • Strong understanding of the digital landscape and innovation trends
  • Knowledge and experience using product management tools
  • Experience in user-centered design processes and analysis tools e.g. UI, UX
  • Good to have SCRUM Master certification
  • Expert in MS PowerPoint and ability to develop professional presentation quickly
  • Able to work in effectively in a team and with vendors to communicate requirements effectively



We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.