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Product Manager - Managed Services

Date: 31-Aug-2021

Location: Singapore, Singapore

Company: Singtel Group


Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.


Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020



This position is responsible to develop and manage the Managed Service for businesses in Singapore domestic and regional market 


The main job responsibilities include :

  • Developing product strategies, roadmaps and determine market segmenting, targeting and positioning for Managed Services portfolio.
  • Establishing and cultivate partnerships with key partners in Managed Services solutions to deliver differentiated managed services with unique value propositions.
  • Engaging partners and work with Engineering, IS and Operations on the development of new services features.
  • Establishing and enhance product processes in Managed Services to ensure the smooth delivery of these services in Singapore, Australia and the AP region.
  • Monitoring product quality against target levels and trigger corrective actions where necessary.
  • Optimizing cost structure, product profitability and customer value.
  • Enhance product features and review pricing to ensure product competitiveness and service quality based on benchmarks/feedbacks.
  • Analyzing market and competitive information to identify market needs and corresponding product enhancements / development required
  • Ensuring availability and timeliness of product information to internal stakeholders as well as provide product training to various stakeholders.
  • Working with Product Marketing to run effective horizontal marketing programs and events to create market awareness and generate sales leads. 
  • Engaging customer for better understanding of market demand and sensing
  • Engaging sales and segments to gain mindshare and drive towards product revenue/drivers targets
  • Performing any other duties as and when assigned by the supervisor.


The successful candidate should possess:

  • Miinmum a  Bachelor’s Degree (Electronics /Computer Science/ICT preferred)    
  • At least 5 years of ICT Industry and has experience with Global Managed Services Provider and Global System Integrator.
  • Working & technical knowledge of Networking, IP/Software-Defined, IT and Cloud technology
  •  Advanced skills with Excel formulas & data management
  • Microsoft PowerPoint design skills
  • Good analytical and critical thinking
  • Good oral and written communication skills
  • Interpersonal and people management skills
  • Keen sense of technology developments, market trends, and needs of the Managed Services ICT market.
  • Achievement and customer oriented.  
  • Independent, creative and with drive.     
  • Have a broad knowledge of the Outsourcing Services especially on Networking, IT and Cloud technology/industry.
  • Proven track record of successfully developing and growing a portfolio of Managed Services in a Global/Regional provider context 
  • First-hand experience in developing key product processes pre-sales, post-sales, billing and workflow systems.    
  • Knowledge on ITIL and Project Management Framework will be a plus



We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.