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Product Manager (Cloud & Voice Service)

Date: 13-Jun-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

Responsibilities:


• Develop product features, pricing plan, and business processes for new services. Engage partners and work with Engineering, IS and Operations on the development of new services

• Develop and manage Cloud UC/PBX & Voice service for businesses in Singapore.
• Identify target market and product positioning of new services
• Develop product strategies and manage product life cycle
• Develop product costing with Finance and maintain an updated set of product costing. Continuously review product processes and cost components to reduce product costing and increase product profitability
• Ensure continuous process review and improvement to enhance customer experience, operational efficiency as well as reduce cost.
• Monitor and ensure that revenue and profitability targets of the product are met. Detect any negative trends, investigate and explain any anomalies in revenue or costing trends and propose solutions to correct it
• Enhance product features and review pricing to ensure product competitiveness and service quality based on benchmarks/feedbacks
• Ensure availability and timeliness of product information to internal stakeholders as well as provide product training to various stakeholders.
• Analyze market and competitive information to identify market needs and corresponding product enhancements / development required
• Develop product policies and ensure regulatory compliance
• Engage customer for better understanding of market demand and sensing
• Engage sales and segments to gain mindshare and drive towards product revenue/drivers targets
• Perform any other duties as and when assigned by the Director and/or Assoc Director.

 

Requirements:


• Degree in Engineering, Business Administration or Marketing
• 2-3 years of Product Management / Product Marketing experience
• Keen sense of technology developments, market trends, and needs of the data communications market.

• Knowledge of IPPBX, SBC, UC, Voice, ISDN/SIP, VOIP, Conferencing & telecommunications industry. 
• Achievement and customer oriented. Independent, creative and with drive. Team player.

  • We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.