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Product Manager

Date: 14-Jan-2023

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

Product Manager (Managed Services) has the following responsibilities:

 

  • Manage the product and corresponding lifecycle of Singtel’s Managed Services portfolio including managed SD-WAN, WiFi and/or cloud-based SASE solutions,
  • Manage the product cost structure, cost optimization, roadmap, commercial model and product P&L
  • Manage the product policies, performance and streamline processes within Singtel. Ensure comprehensive documentation of processes and product specification
  • Work closely with all stakeholders to ensure product requirements are well supported and integrated into OSS and BSS systems
  • Provide business case analysis to support new services and customization of existing product offering to meet specific customer needs
  • Understand the market needs, keep abreast of technology developments/trends and competitive situation
  • Plan and develop new products, features, capabilities, product positioning, pricing, benchmarking against competitor to ensure product is relevant, competitive and meet changing market needs
  • Enable technologies and service delivery partners for Singtel Software Defined services, constructing a cost-effective end-to-end service for the enterprise customers
  • Enable sales team to upsell services to accelerate customers’ digital transformation efforts
  • Review and manage product terms and conditions, partner contract and agreement
  • Develop and execute marketing strategies including market segmentation and positioning


The ideal candidate should possess:

  • Degree in Business, Marketing, Computer Science or Engineering degree.
  • Minimum 5 years of experience in product management or product development experience, at large organisations or innovative start-ups.
  • Experience in managed services, cloud-based services (e.g. SASE) and/or customized managed services offering
  • Interest in developing service and initiatives that promote end-user experience through runbooks, automation and toolkit with stakeholders
  • Good written and verbal communications skills.
  • Keen sense of technology developments, market trends, and needs of the enterprise business market.
  • Have the drive, energy and commitment to succeed in winning in a competitive market environment.
  • Demonstrable track record of success

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.