Product Specialist

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Date: 23-Jan-2019

Location: Singapore, Singapore

Job Responsibilities


  • To conduct discussions with customers to identify their requirements and design solutions that best meets their needs. Solutions would include data centre hosting solutions and managed services.


  • To perform technical presentations of proposed solutions including data centre design and managed hosting services, highlighting the technical and operational benefits to customers.


  • To design solutions and prepare responses to Tenders / RFPs / Proposals and provide effective responses to technical clarifications.


  • To provide business case analysis to support pricing proposals and escalations.


  • To co-ordinate with implementation / operations teams on solutions design and its ability to be effectively supported.


  • To escalate pre-sales technical issues to internal stakeholders, equipment principals or 3rd party vendors.


  • To test proposed designs and solutions where applicable.


  • To support seminars, exhibitions and demonstrations, and organize quarterly knowledge briefing sessions for Sales teams.


  • To provide technical sales support to Sales teams so as to enable sales, and meet the total sales targets.


  • To collate customers’ feedback / requirements for the product management team to improve the services offered.



Job Requirements


  • You should possess a recognized Degree in Information Technology / Telecommunications / Electronics Engineering / Computer Science. You should have at least 3 years of relevant experience.


  • Strong technical and design knowledge of data centre, managed hosting services and cloud computing, etc. would be advantageous.


  • Affable personality with natural ability to work well in both an independent capacity, as well as being team-oriented with colleagues in a multi-cultural environment.


  • Professional and confident in interacting with both internal and external customers, and demonstrating a positive and outgoing personality.


  • Excellent presentation skills, both oral and written.


  • Excellent interpersonal and communications skills.

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