Product Specialist

Job Responsibilities

• To conduct discussions with customers to identify their requirements and design solutions that best meets their needs. Solutions would include data centre hosting solutions and managed services.

• To perform technical presentations of proposed solutions including data centre design and managed hosting services, highlighting the technical and operational benefits to customers.

• To design solutions and prepare responses to Tenders / RFPs / Proposals and provide effective responses to technical clarifications.

• To provide business case analysis to support pricing proposals and escalations.

• To co-ordinate with implementation / operations teams on solutions design and its ability to be effectively supported.

• To escalate pre-sales technical issues to internal stakeholders, equipment principals or 3rd party vendors.

• To test proposed designs and solutions where applicable.

• To support seminars, exhibitions and demonstrations, and organize quarterly knowledge briefing sessions for Sales teams.

• To provide technical sales support to Sales teams so as to enable sales, and meet the total sales targets.

• To collate customers’ feedback / requirements for the product management team to improve the services offered.

Job Requirements

• You should possess a recognized Degree in Information Technology / Telecommunications / Electronics Engineering / Computer Science. You should have at least 3 years of relevant experience.

• Strong technical and design knowledge of data centre, managed hosting services and cloud computing, etc. would be advantageous.

• Affable personality with natural ability to work well in both an independent capacity, as well as being team-oriented with colleagues in a multi-cultural environment.

• Professional and confident in interacting with both internal and external customers, and demonstrating a positive and outgoing personality.

• Excellent presentation skills, both oral and written.

• Excellent interpersonal and communications skills.