Program Analyst / Coordinator

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Join our Network Delivery Office, where you'll play a vital role in supporting the delivery of multiple initiatives across our Networks division.

This is an opportunity for a dynamic, high-performing self-starter who thrives in complexity and ambiguity. You'll work across the full project lifecycle, providing hands-on coordination, schedule management, detailed reporting and Analytics, and problem-solving support.

You will be in a structured governance environment, putting in place robust project controls and checkpoints, analysing compliance against project delivery standards. You'll be at the centre of keeping projects on track and continuously improving how we work.

What You’ll Do

• Coordinate project schedules, milestones, and dependencies to keep initiatives on track across the portfolio
• Prepare status reports and documentation for project teams and governance forums, ensuring clarity and accuracy
• Support project managers throughout the full project lifecycle, from initiation through to delivery and closure
• Identify opportunities to improve processes, templates, and ways of working—then take the initiative to implement solutions
• Maintain and update project management tools and repositories (SharePoint, Jira, Confluence, ServiceNow)
• Coordinate meetings, workshops, and project activities, ensuring all stakeholders are informed and aligned
• Track actions, risks, and issues, following up with stakeholders to drive resolution
• Support funding coordination and project registration processes, liaising with Finance and other key teams

What You Bring

• Strong analytical skills with the ability to interpret data, deliver reports and provide clear updates
• Experience working in a PMO or supporting projects across the full project lifecycle
• Strong proficiency in schedule management, project reporting, and project coordination
• Highly organised with exceptional attention to detail (Executive Assistant backgrounds strongly encouraged to apply)
• Self-starter who takes initiative and proactively identifies and solves problems
• Experience improving processes, initiatives, or ways of working
• Comfortable operating in complex, ambiguous, and fast-paced environments
• Knowledge of project methodologies, frameworks, and tools (Clarity, MS Project, SharePoint, Teams, JIRA) is desirable

What’s in it for you? 

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.

• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity