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Senior Programme Manager

Date: 30-May-2022

Location: Singapore, Singapore

Company: Singtel Group

Telco+, is a joint initiative between Singtel and NCS to help telcos address their transformation needs to evolve into future digital telcos. The aim is to help telcos improve on operational efficiency and leverage insights-driven data to deliver enhanced customer experience. With the combined capabilities of Singtel’s 5G network and NCS’ expertise in digital and technology services, Telco+ will also develop a full stack of 5G-enabled solutions to help enterprises capitalise on the applications of 5G.

 

Position Summary

 

The Programme Manager, Telco of The Future, plays a key role in the success of organizational change such as changes to business processes, technologies, organizational structure, job roles and systems. His/her mission is to prepare the organization for change to realize maximum benefits & ROI and to mitigate any negative impacts to both internal staff and external customers. He/her implement change management strategies to ensure a faster rate of adoption and minimizing resistance to change.

He/she will work with people across all levels, providing support and coaching advice to leaders to help them instill change in their teams, as well as directly supporting project teams during the transition period.

Key Responsibilities

  • Developing change management plans for projects and/or change initiatives.
  • Evaluating the impact of planned organizational change.
  • Identifying risks and developing risk mitigation tactics.
  • Identifying and managing anticipated resistance to change.
  • Leading change management work streams with a structured methodology / process.
  • Supporting development of communications relevant to change initiatives.
  • Providing coaching and training to employees at all levels.
  • Defining success metrics and measuring performance against these.
  • Providing reporting and other updates to management and project teams.

 

Position Requirements

  • Degree with Business Management or related discipline
  • 5 to 7 years of relevant working experience in a related field
  • Good understanding of change management principles, techniques & tools.
  • Effective facilitation and influencing skills.
  • Strong stakeholder management skills.
  • Conflict resolution and negotiation skills.
  • Good listening and communications skills.
  • Strong business acumen.
  • Project management and planning skills.
  • Analytical mindset and critical thinking.
  • Able to cope with pressure.
  • Good problem-solving skills.
  • Team player & able to collaborate with others.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.