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#EDMS2020: Director, Operations

Date: 02-May-2021

Location: Singapore, Singapore

Company: Singtel Group

We have a great opportunity for a talented and self-motivated Operations Director to join the EDMS team in NCS .



Operations Director who has proven working knowledge, experience and problem solving skills
•    Leading a combined onshore and offshore (> 100 man) team
•    Delivering 24/7 IT Infrastructure Operations services to an Enterprise Customer
•    With Systems, Storage, Virtualisation, Database, Cloud, Network, Security, Data Centre including Batch, Workplace, Technical Assistance Centre and Service Desk Functions


•    Overall Operations Management in areas of Core Infrastructure, Workplace and Security services:
o    Event, Incident, Request Fulfilment, Problem, and Access Management
o    Change, Configuration, Release and Deployment Management
o    Capacity, Performance, Demand and Workload Management
o    Maintaining Availability (based on Service Design) and Knowledge Repositories
o    Testing and Executing System and Service Recovery Plans based on DRP or BCP
•    Day-to-day operational activities across multiple customer solutions; managing the engineering / technical resources with support of Operations Managers.
•    Provide good customer experience by ensuring optimal utilization of resources to deliver within agreed and committed service levels and budgets.
•    Maintaining a good visibility of operations scope, acquainting team with consistent tools / systems.
•    Developing a culture of continuous productivity, quality, improvement based on measurable performance metrics / KPIs.
•    Leading the adaptation of the operations team towards new methods (e.g. Automation, Analytics) and tools for better operational management.
•    Working with practice towers and automation team to digitalize, automate operational activities.
•    Encouraging and driving the team through self-development initiatives; mentoring Operations Managers / Engineers / Other Staff.
•    Being involved in operational concerns for architectural/design decisions.



The ideal candidate should have/be:
•    Degree in IT with a least 10 years of IT infrastructure operations management experience in a multifunction environment.
•    Business and financial acumen.
•    ITIL v3/v4 certification (intermediate level or above).
•    Good understanding of ISO9001, ISO20000 and ISO27001.
•    Project Management Certification (PMP, PRINCE2 Practitioner or CITPM) is also preferred.
•    Strong stakeholder management skills to engage both internal and external stakeholders up to C level.


Apply today to be part of the winning team that does great work!